David Haber

• Supported Phase I of transition from RRC Mainframe to LoneSTAR distributed system 0 RRC mainframe supports TX Oil & Gas licensing and permitting operations 0 LoneSTAR is an operational cloud-based distributed system 0 LoneSTAR will eventually completely replace mainframe operations
◦ During transition, mainframe and LoneSTAR mutually exchange data via workflows
◦ Once fully transitioned, RRC mainframe will be retired / decommissioned
• Provided critical Production Support to RRC LoneSTAR system 0 Monitored dedicated Production Support problem ticket inbox
◦ Created Azure DevOps work items based on problem ticket emails received from RRC
◦ Immediately notified originating RRC Business users as each ticket was created 0 Followed strictly enforced SLA protocol for ticket creation
◦ Elevated priority of certain types of issues to most critical level
◦ Most critical issues required specialized teams to analyze/correct/deploy fixes to Production
◦ Linked related work items to support both analysis and development efforts
◦ Developed SOP and support documents to baseline Production Support effort
• Key Business Analyst team member 0 Analyzed assigned RRC LoneSTAR Production Support problem tickets to identify root cause
◦ My team was the critical first touchpoint for resolving problem tickets
◦ Consulted with originating Business members whenever additional information was needed 0 Collaborated with Data Analysts when deeper analysis required viewing specific scenarios 0 Updated system documents and business rules as required
◦ Conducted concise, formal presentations of solutions to RRC Business team for approval
◦ When multiple alternatives available, presented them to Business with prioritized recommendations 0 Whenever possible, identified for Business when fixes could be expected to be implemented 0 Routed approved tickets to appropriate Development Team for resolution / implementation 0 Advised Application Developers to clarify any nuances with business rules

• Provided IT Support Services to high-level Metro Health stakeholders across multiple projects
• Disease Surveillance System to replace local Case Management system
◦ Comprehensive, cloud-based system fully integrated with external reporting systems
◦ Current system not integrated with State of Texas or CDC systems, forcing duplicate data entry
◦ Current, limited local system can only perform Case Management functions
◦ Crafted Request for Competitive Sealed Proposal (RFCSP) for new Disease Surveillance System . Diagrammed all As-Is / To-Be Visio workflows / system flows for inclusion in RFCSP
◦ Verified all workflows with Department heads for accuracy, completeness " Incorporated Requirements Traceability Matrix (RTM) to track Business, Technical requirements " Added a User Persona Matrix to easily visualize Role-vs-Task identification . Built a comprehensive Table of Acronyms / Abbreviations to greatly aid understanding of terms . Violence Prevention Project to provide critically needed tools for case workers
◦ Gathered initial requirements for Violence Prevention (VP) Project 0 Interviewed Subject Matter Experts (SMEs) to clearly identify requirements and terminology
◦ Built a User Persona Matrix to identify the tasks to performed for each of the VP roles 0 Prepared, submitted RTM to VP stakeholders for evaluation

• Analyzed/identified root causes of key pain points for Client Success (CS) reps during intake process 0 Goal: Resolve or mitigate delays in posting Clients' job orders
• Identified, tracked project steps using Jira, Confluence . Built Epics and User Stories to transform Discovery results into Requirements
• Recommended potential solutions to mitigate delays during Client job feed intake process
◦ Automate manual processes wherever possible to reduce human error, save time
◦ Provide Clients with access to automated XML error checking tools to further reduce errors
◦ Reduce instances where CS reps must access multiple systems to solve Client issues, requests
◦ Automate submission of Jira tickets for new job feeds after successful XML checks 0 Provide CS reps with helpful guidelines and documentation
• Designed phased approach to automate XML error checks internally, then externally to Clients 0 Collaborated with Research Engineers to determine best User Interface (U/I) design
◦ Centralized CS rep U/Is under Salesforce by leveraging SKUID data aggregation tool
◦ Provided CS reps access to XML error checking tools through secure REST APIs
• Participated in daily Zoom stand-up meetings with team of Business Analysts, Product Owner
• Collaborated with functional teams worldwide, including Ireland, Japan
• Presented Discovery findings to Indeed Executive Management to secure agreement on approach

. Broadly optimized Technical Assessment (TA) process Goal: Eventually reduce TA Onboarding process timeframe from ~6 months to a few weeks 0 Automated client TA Onboarding workstream wherever possible 0 Leveraged specialized third-party Financial Data Aggregators 0 Aggregated Financial data from multiple Data Providers (DPs) 0 Transmitted to Intuit in their standard Intuit Data exchange (IDX) format 0 Standardized DP Authorization flow to use secure OAuth2 API O Standardized Financial DP Data flow to use federal Financial Data exchange (FDX) API 0 Eliminated older, much less secure data collection methods
• Screen scraping
• File Transfer Protocol (FTP) . Mapped datapoints of DP Contract Data List to IDX data elements Collaborated with Solutions Architects to determine how best to guide client DP Engagement Managers (EMs)
• Helped to ensure greater participation in Onboarding process Participated in twice-weekly Zoom stand-up meetings with client DPs
• o Educated EMs about technical process from a more understandable business perspective
• Negotiated deadlines for deliverables 0 Answered client DP questions 0 Identified, tracked, resolved client DP technical issues using Jira

• Key Customer Service Technology analyst assigned to vet requirements for Managed Payments . Supported eBay's in-house CRM solution, Active Desktop, the core tool for Customer Service Agents
• Assisted QA and Data Support Team by providing specific guidance to identify test samples
• Extensively used Jira to create user stories for system development and enhancements based on vetted requirements, refining detail as needed
◦ Added details such as API(s), enumerated values, datapoints, sort/filter criteria, release dates
◦ Identified or removed impediments, dependencies for a given user story . Worked with Business SMEs to understand requirement priorities, release timing, Sprint backlog
• Vetted critical technical details involving table/API deprecation for conversion to service calls
◦ Often involved connecting with several offshore teams to clarify datapoint or UX design details
• Phased approach created playbook and lessons learned for subsequent rollout phases Extreme attention to detail required to vet unique legal, financial, and business needs per country
◦ Considered import restrictions, currency conversions, taxes/accounting, invoicing, fees
◦ Vetted requirements to allow Customer Svc Agents to more intuitively follow money movement and ensured risk compliance with AML
• Participated in weekly Agile scoping videoconference that included Business SMEs, Developers
• Collaborated closely with User Experience (UX) Design team to build mock screens for user stories