User details
Doyin Oyewole
@doyin_oye
Senior Program Manager
Atlanta, GA, United States
9Followers18Following0Mutual1Post
Member since: Jan 20, 2025Results-driven Senior Program Manager with 10+ years of experience driving large-scale business transformation initiatives at Fortune 500 companies. Proven track record of leading $25M+ cross-functional programs at AWS, specializing in business strategy, digital transformation, and operational excellence. Known for building and scaling high-performing teams while delivering measurable business outcomes through strategic technology initiatives.
• Architected and implemented IDEAS (310+ cross-functional team members) team's Rhythm of Business framework, resulting in 40% improvement in cross-functional delivery efficiency across 8 global teams -
• Established data-driven WBR methodology for leadership team, increasing decision-making efficiency by 35%
• Conducted 30+ executive steering committee sessions with C-suite stakeholders and secured approvals for 100% of critical project milestones
• Spearheaded weekly Intelligence and Insights review, maintaining a dynamic log with 45+ tracked items at any given time. Achieved a 90% on-time resolution rate for critical risks and issues by enforcing a 24-hour turnaround SLA for action items.
• Led the scaling of a global intake mechanism for customer requests and feedback at AWS, improving processing speed by 40% and aligning product development with customer needs.
• Standardized product launch processes across geographies, leading to a 30% increase in customer satisfaction and more strategic resource allocation . Directed the development of the product portfolio and roadmap for the Core Products team, aligning cross-functional teams across North America, EMEA, and APJ. This resulted in a 25% reduction in time-to-market and a significant increase in customer satisfaction.
• Mentored, trained, and enabled Program Managers (PMs) to identify and resolve organization-wide challenges by fostering critical thinking, problem-solving skills, and cross-functional collaboration.
• Improved service quality and reduced transaction processing time by 30% through staff training and process redesign, resulting in a branch service index score of 9 out of 10; the highest score bank-wide
• Collaborated with cross-functional team of 6 departmental heads to develop new standard operating procedure by benchmarking against top 3 banks in Nigeria; implementation led to 30% increase in productivity, 25% error rate reduction and standardization of processes across branches
• Devised operational and marketing strategy to migrate 60% of branch customers to mobile and online banking platform, reducing manual transactions processing by 20%
• Organized and facilitated project planning, schedules, weekly meetings, and presentations for all work coming through the operations workflow.
• Led the definition of metrics, requirements, and project scope, establishing clear expectations and accountability across teams to ensure alignment with business objectives.
• Built strategic partnerships with Product Management and Engineering teams to align on key priorities, ensuring that business needs were effectively translated into actionable plans that support strategic goals and execution.
• Drove successful change management processes by assessing impacts, securing stakeholder buy-in, and implementing necessary adjustments to scope, timelines, and resources, ensuring project alignment with business objectives and minimizing disruption
• Collaborated with team of 12 to create first automated cheque book and debit card requisition portal to solve slow response time raised by customers; time lag from request to delivery reduced by 60%
• Led the implementation of a new automated customer support system that reduced response times by 50% and improved customer satisfaction scores by 20% within six months.