Student Support Specialist

We are seeking a highly organized and detail-oriented individual with a passion for supporting students and helping them achieve their academic goals. If you are a self-starter with a strong commitment to providing outstanding customer service, we encourage you to apply for the Student Support Specialist position at Ascendium Zenith Polytechnic University.

Position: Student Support Specialist

Location: Ascendium Zenith Polytechnic University

Job Type: Full-time

Salary: USD: $60,000 - $100,000 per year

Ascendium Zenith Polytechnic University is seeking a highly motivated and passionate Student Support Specialist to join our team. The Student Support Specialist will be responsible for providing comprehensive support to our students and ensuring their success throughout their academic journey. This role requires excellent communication skills, a strong understanding of student needs, and the ability to provide exceptional customer service.

Key Responsibilities: Student Support: You will act as the primary point of contact for all student inquiries and support needs. This includes responding to emails, phone calls, and in-person requests in a timely and professional manner. You will also assist students with any technical issues they may encounter and provide guidance on how to use our learning platform effectively.

Academic Advising: As a Student Support Specialist, you will play a vital role in helping students navigate through their academic journey. This includes providing guidance on course selection, creating academic plans, and helping students stay on track to achieve their educational goals.

Resource Management: You will be responsible for managing all student resources, including textbooks, technology equipment, and study materials. This includes maintaining inventory, ordering new materials when necessary, and ensuring resources are available to students in a timely manner.

Student Success: Your ultimate goal will be to ensure the success of our students. This includes monitoring student progress, identifying any potential issues, and providing support and resources to help students overcome challenges. You will also work closely with our academic team to develop strategies to improve student retention and success rates.

Data Management: The Student Support Specialist will be responsible for maintaining accurate and up-to-date student records. This includes tracking student progress, updating academic plans, and documenting all interactions with students for future reference.

Qualifications:

• Bachelor's degree in Education, Counseling, or a related field
• Minimum of 2 years of experience in a student support or advising role
• Strong understanding of educational processes and student needs
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and other relevant software
• Exceptional organizational and time-management skills
• Ability to handle confidential information with discretion

Join our team and make a positive impact on the lives of our students!.