Customer Service Representative

At Support Plus Services, we value our employees and believe that they are the key to our success. As a Customer Service Representative, you will have the opportunity to make a positive impact on our customers' experience and contribute to the growth of our company. We offer a competitive salary, benefits package, and a positive work environment where your ideas and opinions are valued. If you are looking for a challenging and rewarding career in customer service, apply now to join our team at Support Plus Services.

Job Title: Customer Service Representative

Location: Waterford, Ireland

Employment Type: Full-time

Job Description: Support Plus Services is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and will play a crucial role in providing exceptional customer service. If you are passionate about helping others, have excellent communication skills, and enjoy problem-solving, we want you to be a part of our team.

Key Responsibilities:

• Provide excellent customer service by responding to customers' inquiries and concerns in a timely and professional manner.
• Build and maintain strong relationships with customers, ensuring their satisfaction with our products and services.
• Utilize active listening skills to understand customers' needs and provide appropriate solutions.
• Process orders, returns, and exchanges accurately and efficiently.
• Troubleshoot and resolve customer issues, escalating to the appropriate department if necessary.
• Keep accurate records of customer interactions and transactions.
• Communicate with customers via phone, email, and chat, and ensure a positive and personalized experience.
• Consistently meet or exceed individual and team targets for customer satisfaction and sales.
• Continuously develop knowledge of products and services to provide accurate and up-to-date information to customers.
• Collaborate with other departments, such as Sales and Marketing, to ensure a seamless customer experience.
• Stay updated on company policies and procedures to provide accurate information to customers.

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Minimum of 1-2 years of experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a fast-paced and dynamic environment.
• Proficient in using Microsoft Office and other computer programs.
• Experience with customer service software and systems is a plus.
• Ability to work flexible hours, including weekends and evenings.

Why Join Our Team: We can't wait to meet you!.