Technical Services Coordinator

If you are a highly motivated individual with a passion for providing excellent technical support services, then we want to hear from you! Join our team and be a part of a dynamic and innovative company that values its employees and encourages professional growth and development.

Position: Technical Services Coordinator

Location: Geneva, Switzerland

Job Type: Contract to hire

Salary: EUR: €134,000 - €159,000 per year (base salary + commission)

Company Overview: WIPO (World Intellectual Property Organization) is a specialized agency of the United Nations, established in 1967 with the mission to promote and protect intellectual property (IP) rights globally. As the leading global forum for IP services, policy, information, and cooperation, WIPO works towards creating a balanced and effective international IP system that enables innovation and creativity for the benefit of all.As a Technical Services Coordinator, you will be responsible for managing and coordinating technical support services for our clients. You will play a crucial role in ensuring that our clients receive the highest level of technical support and assistance in a timely and efficient manner. This position requires a highly organized and detail-oriented individual who excels in a fast-paced and dynamic work environment.

Key Responsibilities:

• Serve as the primary point of contact for all technical support inquiries from clients
• Coordinate and schedule technical support services, including installations, upgrades, and maintenance
• Work closely with cross-functional teams to ensure seamless delivery of technical services to clients
• Monitor and track service requests, ensuring that all inquiries are addressed and resolved in a timely manner
• Provide technical assistance to clients via phone, email, or in-person, troubleshooting and resolving technical issues
• Collaborate with the development team to identify and resolve technical issues and bugs
• Maintain accurate and up-to-date records of all technical support activities and service requests
• Develop and maintain relationships with clients, ensuring customer satisfaction and retention
• Participate in the development and implementation of new technical support processes and procedures
• Keep up-to-date with industry trends and advancements in technology to continuously improve our technical support services

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 4+ years of experience in a technical support role
• Proven experience in coordinating and managing technical services for clients
• Strong technical skills and knowledge of hardware, software, and networking systems
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to clients of all levels
• Proven ability to troubleshoot and resolve technical issues in a timely and efficient manner
• Highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively
• Experience working in a fast-paced and dynamic work environment
• Knowledge of industry standards and best practices for technical support services
• Ability to work independently and in a team environment