Key Responsibilities:

Develop and implement housekeeping and laundry procedures to maintain high standards of cleanliness and organization throughout the hotel
Plan and coordinate the work of housekeeping and laundry staff, including scheduling, training, and performance management
Monitor inventory levels and order necessary supplies to ensure the efficient operation of both departments
Conduct regular inspections of guest rooms and public areas to ensure that they meet our standards of cleanliness and presentation
Address and resolve any guest complaints or concerns regarding housekeeping or laundry services
Collaborate with other departments, such as front desk and maintenance, to ensure smooth and efficient operations
Create and maintain a budget for both departments, ensuring that expenses are managed within allocated funds
Stay up-to-date with industry trends and implement new techniques and technologies to improve efficiency and quality of services
Ensure compliance with all safety and sanitation regulations and standards
Maintain proper documentation and records for housekeeping and laundry operations
Conduct regular performance evaluations for staff and provide ongoing training and development opportunities

Qualifications:

5 years of experience in a similar role, preferably in a hotel or resort setting
Strong knowledge of housekeeping and laundry procedures and techniques
Proven leadership and team management skills
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Strong problem-solving and decision-making abilities
Proficient in Microsoft Office and other relevant software
Flexible schedule, including weekends and holidays, as needed
Physical ability to stand, walk, and lift up to 5 pounds

Join our team and help us maintain our reputation as a top-rated establishment that provides exceptional service to our guests.

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