Service Manager

If you are a results-driven and customer-focused individual with a passion for service excellence, we invite you to apply for the Service Manager position at AutoPioneers.

Position Title: Service Manager

Location: Ankara, Turkiye

About the Role: We are seeking an experienced Service Manager to lead and oversee our service department. The ideal candidate will have a strong background in customer service and managing a team, with a focus on providing exceptional service to our clients. As the Service Manager, you will be responsible for ensuring the smooth and efficient operation of our service department, while also maintaining a high level of customer satisfaction.

Key Responsibilities:

• Manage a team of service technicians and support staff, providing direction, training, and performance evaluations
• Develop and implement service policies and procedures to ensure consistent and high-quality service delivery
• Monitor and track service department performance metrics to identify areas for improvement and implement strategies to increase efficiency and productivity
• Oversee scheduling and dispatching of service calls, ensuring timely and effective response to customer needs
• Handle escalated customer service issues and provide resolutions in a timely and professional manner
• Develop and maintain relationships with key clients to ensure customer satisfaction and retention
• Collaborate with other departments, such as sales and operations, to ensure a seamless customer experience
• Manage the service department budget and ensure cost-effective operations
• Keep up-to-date with industry trends and best practices to continuously improve service operations
• Conduct regular performance reviews and provide ongoing coaching and feedback to team members to foster a high-performance culture
• Ensure compliance with company policies and procedures, as well as all applicable laws and regulations

Qualifications:

• Bachelor's degree in Business Administration or a related field
• Minimum of 5 years of experience in a service management role, preferably in a similar industry
• Proven track record of managing a team and achieving service department goals
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Customer-focused mindset with a passion for delivering exceptional service
• Ability to work well under pressure and manage multiple priorities
• Proficiency in Microsoft Office and service management software
• Knowledge of industry regulations and best practices
• Valid driver's license and clean driving record

We Offer:

• Competitive salary and benefits package
• Opportunities for career advancement and professional development
• A collaborative and supportive work environment
• A chance to make a significant impact on the success of the service department and the overall company

Join our team and help us continue to provide exceptional service to our valued clients.