Key Responsibilities:

Respond to and resolve technical support requests from employees via email, phone, or in-person.
Install, configure, and maintain hardware and software systems including desktops, laptops, printers, and other peripherals.
Troubleshoot and resolve hardware and software issues, including network connectivity, operating system errors, and application errors.
Set up new employee workstations and assist with onboarding processes.
Maintain and update IT inventory, including keeping track of software licenses and equipment.
Monitor and maintain network security, including backups, anti-virus software, and firewalls.
Collaborate with other IT team members to develop and implement IT policies and procedures.
Provide training and support to employees on how to use various hardware and software systems.
Stay up-to-date with the latest technologies and industry trends to make recommendations for system improvements.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 3 years of experience in a similar role, preferably in a fast-paced environment.
Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and network infrastructure.
Experience with Active Directory, Exchange, and VMware is a plus.
Excellent problem-solving skills and the ability to troubleshoot technical issues efficiently.
Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical individuals.
Ability to work independently and prioritize tasks in a fast-paced environment.
Industry certifications such as CompTIA A+, Network+ or Microsoft Certified Solutions Associate (MCSA) is a plus.

Why NetLink: Apply now and become a part of our dynamic team!.

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