Key Responsibilities:

Oversee daily operations of the hospitality department, including managing a team of staff members and ensuring smooth and efficient service delivery.
Create and maintain schedules for the hospitality staff, ensuring adequate coverage at all times.
Train, mentor, and coach team members to deliver exceptional service and maintain high standards of quality.
Monitor and maintain inventory levels of supplies and equipment, placing orders when necessary to ensure that all items are readily available.
Develop and implement procedures to ensure that all guest requests are met promptly and efficiently.
Conduct regular inspections of all guest areas to ensure cleanliness and maintenance standards are met.
Coordinate with other departments to ensure the smooth running of events and functions.
Handle guest complaints and resolve any issues in a timely and professional manner.
Monitor and report on guest satisfaction levels, and implement strategies to continuously improve service standards.
Ensure compliance with health and safety regulations at all times.
Assist in creating and maintaining budgets, and monitor expenses to ensure they are within budgetary guidelines.

Qualifications:

Bachelor's degree in Hospitality Management or related field preferred.
Minimum of 3 years experience in a supervisory role within the hospitality industry.
Strong leadership skills with the ability to effectively manage and motivate a team.
Excellent communication and interpersonal skills.
Proven customer service experience with a passion for providing exceptional hospitality.
Strong organizational and time-management skills.
Knowledge of industry standards and trends.
Ability to work flexible hours, including weekends and holidays.

Join our team and be part of delivering unforgettable experiences to our guests every day.

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