Technical Support Specialist

At Pro Service Professionalism, we value diversity and inclusivity in our workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe in providing a supportive and collaborative work environment where all employees can thrive and reach their full potential. If you are a highly motivated and technically proficient individual with a passion for providing exceptional customer service, we encourage you to apply for the position of Technical Support Specialist at Pro Service Professionalism.

Position: Technical Support Specialist

Location: Huancayo, Peru

Employment Type: Contract to hire

Key Responsibilities:

• Provide technical support to clients and customers via phone, email, and chat
• Troubleshoot and resolve technical issues related to our products
• Collaborate with cross-functional teams to identify and resolve complex technical problems
• Conduct product demonstrations and trainings for clients and customers
• Document all customer interactions and resolutions in our CRM system
• Continuously review and improve technical support processes and procedures
• Stay up-to-date with product updates and changes to provide accurate information to customers
• Serve as a technical resource for sales and customer service teams
• Escalate unresolved issues to appropriate departments for further investigation and resolution
• Ensure high levels of customer satisfaction through timely and effective communication and resolution of issues

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in a technical support role
• Excellent problem-solving and troubleshooting skills
• Strong knowledge of software and hardware systems, including operating systems, databases, and networks
• Familiarity with CRM systems and ticketing software
• Ability to effectively communicate technical information to non-technical individuals
• Proven track record of providing exceptional customer service
• Strong time-management and organizational skills
• Ability to work efficiently in a fast-paced, dynamic environment
• Team player with a positive attitude and strong work ethic
• Technical certifications (such as CompTIA A+, Network+, or Microsoft Certified Professional) are a plus

Join our team and be a part of our mission to provide innovative solutions and exceptional support to our clients and customers.