Dispute Resolution Facilitator

If you are a skilled Dispute Resolution Facilitator with a passion for helping people find common ground and reach mutually beneficial resolutions, we encourage you to apply for this exciting opportunity.

Position Title: Dispute Resolution Facilitator

Position Type: Full-time, contract

Location: Maputo, Mozambique

Company: Resolve Now

Overview: We are seeking a highly skilled and experienced Dispute Resolution Facilitator to join our team. As a Dispute Resolution Facilitator, you will be responsible for mediating disputes between parties in a fair and impartial manner. You will use your excellent communication and negotiation skills to help parties reach a mutually agreeable resolution. The ideal candidate will have a strong understanding of conflict resolution techniques and the ability to remain calm and objective in high-stress situations.

Key Responsibilities:

• Act as a neutral third party to facilitate discussions and negotiations between conflicting parties
• Conduct thorough research and analysis to understand the issues and interests of all parties involved
• Maintain confidentiality and impartiality throughout the dispute resolution process
• Create a safe and respectful environment for parties to express their concerns and work towards a resolution
• Guide parties through the dispute resolution process, providing them with information and resources as needed
• Encourage effective communication and active listening between parties to help them better understand each other's perspectives
• Facilitate brainstorming and problem-solving sessions to generate potential solutions
• Help parties evaluate and weigh the pros and cons of different solutions
• Draft agreements or settlement terms that reflect the mutually agreed-upon resolution
• Follow up with parties to ensure that the agreed-upon resolution is being implemented and address any issues that may arise
• Keep accurate and detailed records of all communication and progress made during the dispute resolution process

Qualifications:

• Bachelor's degree in Conflict Resolution, Mediation, or a related field
• Proven experience as a Dispute Resolution Facilitator or Mediator
• Excellent communication and interpersonal skills
• Ability to remain calm and objective in high-stress situations
• Strong analytical and problem-solving skills
• Knowledge of conflict resolution techniques and principles
• Ability to build rapport and establish trust with conflicting parties
• Familiarity with legal terms and procedures
• Proficiency in Microsoft Office and other relevant software
• Excellent time management and organizational skills
• Certification in mediation or dispute resolution is a plus

We Offer:

• Competitive salary and benefits package
• Professional development opportunities
• A supportive and collaborative work environment
• The opportunity to make a positive impact and help parties resolve conflicts in a peaceful manner

Join our team and help us create a more harmonious world, one dispute at a time.