Key Responsibilities:

Manage and lead a team of technical service professionals, providing guidance, training, and support as needed.
Develop and implement strategies to improve the efficiency and effectiveness of the technical services department.
Monitor and analyze department performance metrics to identify areas for improvement and implement action plans.
Collaborate with sales and marketing teams to develop and deliver technical presentations and proposals to potential clients.
Serve as the main point of contact for clients, ensuring timely and effective communication and resolution of technical issues.
Develop and maintain strong relationships with key clients, understanding their needs and providing outstanding customer service.
Stay up-to-date with industry trends and advancements, recommending and implementing new technologies and processes to improve service delivery.
Oversee the budget and resources of the technical services department, ensuring efficient and cost-effective operations.
Conduct regular performance evaluations, setting goals and providing feedback to team members to promote personal and professional development.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field.
Proven work experience in a technical services management role, preferably in the technology industry.
Strong leadership and people management skills, with the ability to motivate and develop a team.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders.
In-depth knowledge of technical support and service management processes.
Strong analytical and problem-solving skills.
Ability to work in a fast-paced and dynamic environment, managing multiple priorities and meeting deadlines.
Proficiency in project management tools and methodologies.
Willingness to travel as needed.

Join our team and be a part of our success story.

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