Key Responsibilities:

Greet and welcome guests upon arrival and assist with the check-in process
Answer phone calls and respond to emails in a timely and professional manner
Manage guest reservations and ensure accurate and efficient booking procedures
Coordinate with other departments to fulfill guest requests and resolve any issues or complaints
Provide information and assistance to guests regarding hotel facilities, services, and local attractions
Maintain a clean and organized front desk area, including managing guest check-out and billing procedures
Assist with the preparation and distribution of guest welcome packages and other promotional materials
Keep track of guest feedback and provide suggestions for improvement to management
Collaborate with the housekeeping team to ensure that guest rooms are clean and well-maintained
Monitor and maintain inventory of supplies and equipment necessary for guest services operations
Train and supervise new guest services staff and provide ongoing support to team members

Qualifications:

High school diploma/GED required; Bachelor's degree in Hospitality Management or related field preferred
Minimum of 2 years of experience in a customer service role, preferably in the hospitality industry
Excellent communication and interpersonal skills with a friendly and approachable demeanor
Strong organizational and time-management skills with the ability to multitask and prioritize tasks effectively
Proficient in Microsoft Office and experience with hotel management software is a plus
Ability to work flexible schedules, including weekends and holidays
Must have a passion for providing exceptional customer service and a desire to exceed guest expectations
Bilingual in English and Spanish is a plus

Apply now and become a part of our dynamic and growing organization!.

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