Key Responsibilities:

Greet customers and assist them with scheduling appointments for vehicle maintenance and repairs.
Communicate with customers to understand their service needs and provide accurate estimates for time and cost.
Coordinate with technicians to ensure timely completion of repairs and maintenance tasks.
Keep customers informed about the status of their vehicles and any additional repairs that may be needed.
Utilize our computerized system to track and update customer records, service history, and vehicle information.
Follow up with customers after service appointments to ensure their satisfaction and address any concerns or issues.
Act as a liaison between the customer and the service department, ensuring effective communication and a smooth service experience.
Provide exceptional customer service by actively listening to customers, addressing their needs, and resolving any conflicts or complaints in a timely and professional manner.
Maintain a high level of knowledge about our products and services, as well as industry trends and developments.
Collaborate with other departments to ensure a seamless and positive customer experience.

Requirements:

High school diploma or equivalent; post-secondary education is preferred.
Proven experience in a customer service or sales role, preferably in the automotive industry.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and the ability to think on your feet.
Exceptional customer service skills and a commitment to providing a positive customer experience.
Strong organizational and time-management skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in computer systems and programs, including Microsoft Office and CRM software.
Knowledge of automotive terminology, systems, and repairs is an asset.
Valid driver's license and clean driving record.

Apply now and take the first step towards a rewarding career with us.

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