Key Responsibilities:

Provide technical support to customers via phone, email, and remote access tools.
Troubleshoot and resolve wireless network issues, including connectivity, performance, and security.
Collaborate with customers to understand their specific needs and provide solutions that meet their requirements.
Document and track customer issues and resolutions in our ticketing system.
Conduct network audits to identify potential issues and make recommendations for improvement.
Stay up-to-date with the latest wireless technology trends and updates.
Provide training and support to customers on how to use and maintain their wireless networks.
Work closely with our sales team to identify opportunities for upselling or cross-selling our wireless products and services.
Communicate technical information and updates to both technical and non-technical audience in a clear and concise manner.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 3 years of experience in technical support, preferably in the wireless industry.
In-depth knowledge of wireless networking protocols, such as Wi-Fi, Bluetooth, and LTE.
Experience with network troubleshooting tools and techniques.
Strong understanding of security protocols and best practices for wireless networks.
Excellent communication and customer service skills.
Ability to work independently and in a team environment.
Detail-oriented with strong problem-solving skills.
Willingness to work outside of regular business hours as needed.

If you are a motivated and skilled Wireless Technical Support Specialist, we encourage you to apply and join our team!.

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