Patient Services Representative

We offer competitive salary and benefits packages, as well as opportunities for career growth and development within our organization. If you are passionate about providing exceptional patient care and have the qualifications and experience we are looking for, we encourage you to apply for this exciting opportunity. HealthPlus Care is an equal opportunity employer and welcomes applications from all qualified individuals. Accommodations are available upon request for candidates taking part in the recruitment process.

Position: Patient Services Representative

Location: Gwangju, South Korea

Summary: We are seeking a highly motivated and compassionate individual to join our team as a Patient Services Representative. This role is responsible for providing exceptional customer service to patients and their families, ensuring a positive and welcoming experience at our facility. The ideal candidate will have excellent communication skills, attention to detail, and a strong sense of empathy for patients and their needs.

Key Responsibilities:

• Greet patients and visitors in a friendly and professional manner, directing them to the appropriate department or individual
• Answer phone calls and schedule appointments for patients, following established protocols and procedures
• Maintain accurate and up-to-date patient records, including personal information, medical history, and insurance details
• Verify insurance coverage and communicate any relevant information to patients prior to their appointments
• Process patient payments and provide receipts when necessary
• Collaborate with medical staff to ensure a smooth and efficient patient flow
• Address patient inquiries and concerns in a timely and respectful manner, escalating to management when necessary
• Maintain confidentiality of patient information at all times, in compliance with HIPAA regulations
• Assist with administrative tasks such as filing, data entry, and inventory management

Qualifications:

• High school diploma or equivalent; post-secondary education in healthcare administration or related field is preferred
• Minimum of 2 years of experience in a customer service or administrative role, preferably in a healthcare setting
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multitask in a fast-paced environment
• Empathetic and compassionate approach to patient care
• Familiarity with medical terminology and insurance processes is an asset
• Proficiency in Microsoft Office and electronic medical records systems

We thank all applicants for their interest, however, only those selected for an interview will be contacted.