Professional Services Engineer

Why ProServe? At ProServe, we believe that our employees are our greatest asset. We offer a competitive salary, comprehensive benefits package, and a collaborative and inclusive work environment. As a growing company, we provide opportunities for career advancement and professional development. Our team is passionate about delivering innovative solutions to our clients and making a positive impact in the industry.

Position: Professional Services Engineer

Location: Kindia, Guinea

Overview: As a Professional Services Engineer, you will be responsible for providing technical support and services to our clients. This role requires a deep understanding of our products and services, as well as the ability to troubleshoot and resolve complex technical issues. The ideal candidate will have a strong background in engineering, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities:

• Serve as the primary technical point of contact for our clients, including understanding their needs, addressing any concerns, and providing solutions.
• Collaborate with the sales team to build strong relationships with clients and identify opportunities for upselling and cross-selling.
• Conduct customer onboarding sessions, training, and workshops to ensure successful implementation and adoption of our products.
• Provide timely and effective resolution to technical issues and escalations, both remotely and on-site when necessary.
• Develop and maintain technical documentation, including training materials, user guides, and troubleshooting procedures.
• Stay up-to-date with industry trends and best practices to continuously improve our products and services.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 3 years of experience in a technical support or customer-facing role.
• Strong understanding of networking, virtualization, and cloud technologies.
• Experience with scripting languages such as Python, Bash, or PowerShell.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate technical concepts to non-technical audiences.
• Proven track record of delivering exceptional customer service.
• Willingness to travel occasionally to client sites.

If you are a self-motivated and customer-focused individual with a passion for technology, we want to hear from you! Apply now to join our team as a Professional Services Engineer and take your career to the next level.