Front Desk Supervisor

If you are a passionate and driven individual with a strong background in front desk operations, we want to hear from you! Join our team at TravelJoy and take your career to the next level.

Position: Front Desk Supervisor

Location: Atakpamé, Togo

Job Type: Contract to hire

Salary: Market rate

TravelJoy is seeking a highly motivated and organized Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the daily operations of the front desk, ensuring excellent customer service, and managing a team of front desk staff. This is a great opportunity to join a dynamic and growing company in the hospitality industry.

Key Responsibilities:

• Supervise the front desk operations and ensure smooth and efficient functioning of the department
• Train and mentor front desk staff on company policies, procedures, and customer service standards
• Monitor front desk performance and provide regular feedback to improve service quality
• Handle guest complaints and resolve any issues in a timely and professional manner
• Maintain accurate records of guest information, transactions, and front desk activities
• Coordinate with other departments to ensure seamless guest experiences
• Assist with check-ins, check-outs, and other front desk duties as needed
• Manage room reservations and cancellations in accordance with company policies
• Handle cash and credit card transactions and ensure accuracy in accounting
• Maintain a neat and organized front desk area
• Develop and implement strategies to improve front desk operations and guest satisfaction
• Conduct performance evaluations and handle disciplinary actions when necessary
• Stay up-to-date with industry trends and changes in hotel policies and procedures

Qualifications:

• High school diploma or equivalent; Bachelor's degree in Hospitality or related field preferred
• Minimum of 3 years of experience in a front desk or customer service role, with at least 1 year in a supervisory position
• Excellent customer service skills and ability to handle difficult situations with professionalism and tact
• Strong leadership and team management skills
• Proficient in Microsoft Office and hotel management software
• Ability to work flexible hours, including nights, weekends, and holidays
• Strong communication and interpersonal skills
• Detail-oriented and able to multitask in a fast-paced environment
• Knowledge of hotel operations and procedures
• Bilingual candidates preferred

Apply now and be a part of our success story.