Customer Service Representative

We offer a competitive salary, benefits package, and a positive, diverse, and supportive work environment.

Job Title: Customer Service Representative

Company: Sport Zone Sporting Goods

Location: Baghdad, Iraq

Employment Type: Full-time

Industry: Sports & Sporting Goods Stores

Job Description: We are seeking a highly motivated and dedicated individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and customers. Your main objective will be to ensure customer satisfaction by addressing their concerns and needs in a timely and professional manner.

Key Responsibilities:

• Respond to customer inquiries and complaints through various channels such as phone, email, and chat
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information to customers by utilizing company resources and tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customers through open and interactive communication
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with internal departments to resolve customer issues
• Provide product and service information to customers
• Upsell products and services when appropriate
• Follow communication procedures, guidelines, and policies
• Meet personal and team targets in a fast-paced environment
• Be proactive in identifying areas for improvement and making suggestions to enhance the customer experience
• Continuously stay updated on product knowledge and industry trends
• Perform other tasks as assigned by the supervisor

Requirements:

• High school diploma or equivalent; college degree is a plus
• Proven customer support experience or experience as a client service representative
• Excellent communication and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Strong phone contact handling skills and active listening
• Proficient in Microsoft Office and CRM software
• Ability to adapt and work well in a team environment
• Customer orientation and ability to adapt/respond to different types of customers
• Positive attitude and willingness to learn and grow
• Flexibility to work on a rotating shift schedule, including weekends and holidays

Join our dynamic team and make a difference in the lives of our customers!Sport Zone Sporting Goods is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.