Key Responsibilities:

Answer incoming calls and respond to customer emails in a timely and professional manner
Provide information about our products/services, pricing, and promotions
Identify and assess customer needs to achieve satisfaction
Handle and resolve customer complaints, provide appropriate solutions and alternatives within established guidelines
Follow communication procedures, guidelines, and policies
Keep accurate records of customer interactions, transactions, comments, and complaints
Build sustainable relationships and engage customers by taking the extra mile
Keep up-to-date with product knowledge and industry trends
Collaborate with other team members to ensure excellent customer service

Requirements:

High school diploma or equivalent
Proven customer support experience or experience as a customer service representative
Excellent communication skills, both written and verbal
Ability to remain calm under pressure and handle difficult situations with a positive attitude
Empathy and patience towards customers
Strong problem-solving skills
Ability to multitask, prioritize, and manage time effectively
Proficient in MS Office and CRM software
Availability to work flexible hours, including weekends and holidays
Bilingual in Spanish is a plus

Apply now!.

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