Insurance Customer Service Representative

At SafetyGuard Assurance, we value our employees and strive to create a positive and inclusive work environment. We offer competitive compensation and benefits packages, opportunities for growth and development, and a supportive team culture. Join our team as an Insurance Customer Service Representative and make a difference in the lives of our clients every day. SafetyGuard Assurance is an equal opportunity employer.

Job Title: Insurance Customer Service Representative

Company: SafetyGuard Assurance

Location: Heraklion, Greece

Employment Type: Contract

Industry: Insurance

Job Description: SafetyGuard Assurance is seeking a highly motivated and dynamic individual to join our team as an Insurance Customer Service Representative. As a Customer Service Representative, you will play a critical role in ensuring the satisfaction of our valued clients by providing exceptional customer service and support. You will be the first point of contact for our clients and will be responsible for handling a wide range of inquiries, requests, and concerns related to insurance policies.

Key Responsibilities:

• Serve as the primary point of contact for all customer inquiries, requests, and concerns via phone, email, and chat
• Build and maintain strong relationships with clients by providing prompt, courteous, and efficient service
• Accurately collect and record client information, policy details, and any changes or updates to policies
• Assist clients with policy renewals, claims, billing inquiries, and policy changes
• Provide accurate and detailed information about insurance products, coverage options, and pricing
• Collaborate with our sales team to identify opportunities for cross-selling and upselling insurance products
• Act as a liaison between clients and insurance carriers to resolve any issues or concerns
• Keep abreast of industry trends, regulations, and updates to insurance policies to ensure accurate and up-to-date information is provided to clients
• Maintain a high level of professionalism and confidentiality when handling sensitive client information
• Meet and exceed individual and team performance goals and metrics
• Continuously seek opportunities to improve processes and enhance the overall customer experience

Qualifications:

• Bachelor's degree in Business, Finance, or related field
• Minimum of 2 years of customer service experience in the insurance industry
• Active insurance license in the state of CA
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Proficient in Microsoft Office Suite and experience with CRM software
• Excellent time management and organizational skills
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Bilingual proficiency in Spanish is a plus

We celebrate diversity and are committed to creating an inclusive environment for all employees.