Guest Services Coordinator

Join Cozy Nest Accomy and become a part of a dynamic team dedicated to providing exceptional customer service and creating unforgettable experiences for our guests.

Position Title: Guest Services Coordinator

Company: Cozy Nest Accomy

Location: Betio, Kiribati

Employment Type: Full-time

Overview: Cozy Nest Accomy is seeking a highly organized and customer-focused Guest Services Coordinator to join our team. The Guest Services Coordinator will play a crucial role in creating a positive and memorable experience for our guests. The ideal candidate will have exceptional communication skills, a strong attention to detail, and a passion for delivering excellent customer service.

Key Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression
• Provide guests with information about the company, its services, and local attractions
• Manage guest reservations, including booking and confirming appointments
• Monitor and respond to all guest inquiries, requests, and concerns in a timely and professional manner
• Coordinate with other departments to ensure the smooth running of guest services
• Maintain accurate and up-to-date records of all guest interactions and transactions
• Handle cash and credit card transactions, including processing payments and issuing receipts
• Conduct routine inspections of guest areas to ensure cleanliness and compliance with company standards
• Coordinate and assist with special events and promotions
• Train and supervise new guest services team members
• Collaborate with management to develop and implement strategies to improve the guest experience
• Resolve any guest complaints or issues, escalating to management when necessary
• Continuously strive to improve the overall guest experience and provide feedback on areas for improvement

Qualifications:

• High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
• Minimum of 2 years experience in a customer service or guest services role
• Excellent communication skills, both verbal and written
• Strong organizational and time-management skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and reservation management systems
• Knowledge of local attractions and events
• Team player with a positive and friendly attitude
• Ability to remain calm and professional in high-pressure situations
• Flexible schedule, including weekends and holidays, as needed

Apply now and take the first step towards a rewarding career as a Guest Services Coordinator.