Ground Operations Coordinator

This is an exciting opportunity to join a dynamic and growing company. We offer a competitive salary and benefits package, as well as opportunities for career advancement.

Position: Ground Operations Coordinator

Overview: We are seeking a highly organized and detail-oriented Ground Operations Coordinator to join our team. As a Ground Operations Coordinator, you will be responsible for overseeing the day-to-day operations of our company's ground transportation activities. This role requires excellent communication skills, a strong ability to multitask, and a passion for providing exceptional customer service. The ideal candidate will have previous experience in the transportation industry and a proven track record of managing a team effectively.

Key Responsibilities:

• Coordinate Ground Transportation Services
• Act as the main point of contact for all ground transportation requests.
• Schedule and assign drivers to ensure timely and efficient service.
• Monitor and track all transportation activities to ensure on-time arrivals and departures.
• Work closely with the dispatch team to manage any route changes or last-minute requests.

Manage Ground Transportation Staff:

• Supervise and train a team of drivers and other ground transportation staff.
• Assign and delegate tasks to team members as needed.
• Conduct regular performance evaluations and provide feedback to improve service quality.
• Address any employee issues or concerns in a timely and professional manner.

Ensure Compliance:

• Ensure all drivers are properly licensed and trained to operate vehicles.
• Maintain accurate records of vehicle inspections, maintenance, and repairs.
• Ensure compliance with all safety regulations and company policies.
• Monitor driver hours to ensure compliance with federal regulations.

Handle Customer Inquiries:

• Respond to customer inquiries and concerns in a timely and professional manner.
• Address any issues or complaints regarding ground transportation services.
• Maintain a positive and professional relationship with customers to ensure their satisfaction.

Manage Budget and Expenses:

• Monitor and control expenses related to ground transportation operations.
• Negotiate pricing with vendors and suppliers to ensure cost-effectiveness.
• Prepare and maintain accurate budget reports.
• Identify areas for cost reduction and implement strategies to achieve savings.

Qualifications:

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in a similar role, preferably in the transportation industry.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in Microsoft Office and transportation management software.
• Knowledge of DOT regulations and safety standards.
• Strong problem-solving and decision-making skills.

Join our team: If you have a passion for transportation and are looking for a challenging and rewarding role, we encourage you to apply for the Ground Operations Coordinator position.