Loan Servicing Representative

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a driven and detail-oriented individual with a strong background in loan servicing, we encourage you to apply for this exciting opportunity. We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company.

Job Title: Loan Servicing Representative

Position Overview: We are seeking a highly motivated and detail-oriented individual to join our team as a Loan Servicing Representative. In this role, you will be responsible for managing and servicing a portfolio of loans, ensuring that all accounts are properly maintained and compliant with company policies and procedures. The ideal candidate will have previous experience in loan servicing, excellent communication skills, and a strong understanding of financial regulations.

Key Responsibilities:

• Manage a portfolio of loans, including processing payments, updating account information, and responding to customer inquiries.
• Ensure all loans are serviced in accordance with company policies and procedures, as well as state and federal regulations.
• Communicate with borrowers, lenders, and other stakeholders to resolve any issues or concerns regarding loan accounts.
• Review loan documents and records to ensure accuracy and compliance.
• Collaborate with other departments to resolve complex loan servicing issues.
• Provide exceptional customer service to borrowers, responding to inquiries and addressing concerns in a timely and professional manner.
• Maintain accurate and up-to-date records of all loan transactions and communications.
• Generate reports and analysis on loan performance and trends.
• Stay current on industry regulations and best practices related to loan servicing.

Qualifications:

• Bachelor's degree in business, finance, or a related field.
• 2+ years of experience in loan servicing or a related role.
• Strong understanding of loan servicing processes and regulations.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and time management abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and loan servicing software.
• Knowledge of financial software and systems a plus.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong problem-solving skills and ability to think critically.

Working Conditions:

• This position is based in an office setting.
• May require occasional travel for training and meetings.
• Regular business hours, with potential for overtime during peak periods.

Join our team and help us maintain our reputation as a leader in the financial industry.