Customer Support Representative

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, and career development opportunities. If you are a team player with a passion for providing excellent customer service, we encourage you to apply for the Customer Support Representative position.

Job Title: Customer Support Representative

Location: Lubango, Angola

Company: Shop Online

Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This position plays a critical role in providing exceptional support and service to our valued customers. As the first point of contact for our customers, the Customer Support Representative will be responsible for resolving inquiries and concerns in a timely and efficient manner. This is an excellent opportunity for individuals who are passionate about customer service and have excellent communication skills.

Key Responsibilities:

• Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
• Provide accurate and complete information about our products and services to customers
• Troubleshoot and resolve technical issues or escalate to the appropriate team for further assistance
• Maintain a high level of customer satisfaction by ensuring all customer interactions are handled with empathy and understanding
• Actively listen to customer feedback and gather insights to improve our products and services
• Keep accurate records of customer interactions and transactions in our CRM system
• Collaborate with other departments to resolve complex customer issues and ensure a seamless customer experience
• Participate in training and development programs to continuously improve product knowledge and customer service skills
• Meet and exceed performance metrics, such as response time, resolution rate, and customer satisfaction scores

Qualifications:

• High school diploma or equivalent required; Bachelor's degree preferred
• Minimum of 2 years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in using CRM systems and other customer support tools
• Experience in troubleshooting technical issues is a plus
• Passion for providing exceptional customer service and building strong customer relationships

Working Conditions: This is a Full-time position (40 hours per week) that may require some evening and weekend shifts. The Customer Support Representative will primarily work in an office environment but may occasionally need to work remotely. This position may also involve occasional travel for training or team meetings.

Benefits:

• Pension plan

Join our dynamic team and make a difference in the lives of our customers every day.