Key Responsibilities:

Manage a portfolio of delinquent loans and develop strategies for loan recovery
Contact borrowers via phone, email, and mail to discuss delinquency and establish repayment plans
Negotiate settlements and payment arrangements with borrowers in accordance with company policies and procedures
Monitor payment plans and ensure timely payments are made by borrowers
Investigate and resolve any discrepancies or disputes related to loan balances or repayment
Work closely with internal teams, including legal, risk management, and collections, to ensure compliance with regulations and policies
Maintain accurate and up-to-date records of all communication and actions taken with borrowers
Provide regular reports on loan recovery progress and make recommendations for improvements
Keep up-to-date with industry trends and regulations related to loan recovery
Provide exceptional customer service to borrowers, addressing their concerns and questions in a timely and professional manner

Requirements:

Bachelor's degree in business, finance, or a related field
Minimum of 3 years of experience in collections, loan recovery, or a similar role
Strong knowledge of loan recovery strategies and techniques
Excellent negotiation and communication skills, with the ability to build rapport with borrowers
Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment
Proficient in Microsoft Office and experience working with loan management systems
Knowledge of relevant laws and regulations, including Fair Debt Collection Practices Act (FDCPA)
Ability to maintain confidentiality and handle sensitive information with discretion
Highly organized and detail-oriented, with strong analytical skills
Ability to work independently and as part of a team

Join our team and make a positive impact on our organization's success!.

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