Key Responsibilities:

Greet customers and conduct initial consultations to understand their service needs
Schedule appointments and manage the flow of service requests
Conduct vehicle inspections and accurately diagnose issues
Provide detailed explanations of recommended services and associated costs
Prepare accurate estimates and obtain customer approval for services
Coordinate with technicians to ensure timely completion of services
Keep customers informed of the status of their vehicle and any changes to the estimated time of completion
Act as a liaison between customers and technicians, communicating any additional services or repairs that may be necessary
Address any customer concerns or complaints in a professional and timely manner
Maintain accurate and organized records of customer interactions and services provided
Follow up with customers after service to ensure satisfaction and obtain feedback
Keep up-to-date with industry trends and developments in automotive technology and service techniques
Continuously strive to improve customer service processes and procedures

Qualifications:

High school diploma or equivalent required; post-secondary education in automotive technology or related field preferred
Previous experience in customer service, preferably in the automotive industry
Knowledge of automotive systems and repair procedures
Strong communication and interpersonal skills
Excellent customer service skills with a focus on building relationships
Ability to multitask and prioritize in a fast-paced environment
Proficient in computer systems and software, including MS Office and automotive service databases
Strong attention to detail and accuracy
Willingness to learn and adapt to new technologies and processes
Ability to work flexible hours, including weekends and evenings as needed

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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