Technical Services Manager

If you are a results-driven individual with a strong technical background and a passion for leading and developing teams, we want to hear from you! This is an excellent opportunity to join a dynamic organization and make a significant impact on our technical services department.

Position: Technical Services Manager

Location: Ploiești, Romania

Job Type: Contract

Industry: Professional & Technical Services

Salary: Market rate

We are seeking a highly experienced and dynamic Technical Services Manager to join our team at ProTech Solutions. As a leading Professional & Technical Services organization, we are committed to providing top-notch services to our clients and maintaining our position as a leader in the industry. This is an exciting opportunity for someone who is passionate about technology and has a proven track record of managing technical teams and delivering exceptional results.

Key Responsibilities:

• Manage a team of technical support professionals, providing direction, guidance, and mentorship to ensure the highest level of performance and productivity
• Develop and maintain service level agreements (SLAs) to meet client needs and expectations
• Create and implement processes and procedures to streamline technical support services and improve efficiency
• Oversee the implementation of new technology and systems, ensuring seamless integration and minimal disruption to operations
• Monitor and analyze service metrics, identifying areas for improvement and implementing strategies to enhance service delivery
• Collaborate with cross-functional teams to resolve complex technical issues and provide timely and effective solutions to clients
• Stay up-to-date with industry trends and advancements in technology to continuously improve service offerings
• Manage the technical services budget, ensuring cost-effective solutions are implemented without compromising on quality
• Develop and maintain relationships with key stakeholders, including clients, vendors, and internal teams
• Conduct regular performance evaluations and provide ongoing training and development opportunities for team members

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in a technical support or services management role
• Proven leadership skills with the ability to motivate and inspire a team
• Strong project management skills and the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders at all levels
• Experience in developing and implementing processes and procedures to improve service delivery
• In-depth knowledge of the latest technology trends and advancements
• Strong analytical and problem-solving skills with a keen attention to detail
• Ability to adapt to changing priorities and work well under pressure
• A customer-centric mindset with a passion for delivering exceptional service

Apply now and take the next step in your career as a Technical Services Manager at ProTech Solutions.