Customer Service Representative

As a Customer Service Representative, you will have the opportunity to make a positive impact on our customers' experiences. Join our team and be a part of a company that values its employees and strives to provide exceptional customer service. CommUnity Services is an equal opportunity employer and embraces diversity in our workforce. We encourage all qualified candidates to apply for this position. Thank you for your interest in joining our team.

Position: Customer Service Representative

Company: CommUnity Services

Location: Vilnius, Lithuania

Employment Type: Full-time

Industry: Telecommunications

Job Description: Are you a people person with a passion for providing exceptional customer service? Are you looking for a fast-paced and dynamic work environment? If so, CommUnity Services is seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be the first point of contact for our customers and responsible for providing top-notch service. Your main objective will be to ensure customer satisfaction by addressing their inquiries and concerns in a timely and professional manner. You will also play a crucial role in promoting our products and services to potential customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a friendly and professional manner
• Provide product and service information to customers
• Identify and assess customer needs to achieve satisfaction
• Handle and resolve customer complaints effectively and efficiently
• Follow communication procedures, guidelines, and policies
• Keep records of customer interactions, transactions, comments, and complaints
• Process orders, forms, applications, and requests
• Escalate unresolved issues to the appropriate department or supervisor
• Promote and upsell products and services to potential customers
• Meet and exceed monthly sales targets
• Build and maintain strong relationships with customers
• Continuously improve customer service skills and knowledge of company products and services

Qualifications:

• High school diploma or equivalent, college degree preferred
• Minimum of 1-2 years of customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to handle high-stress situations and remain calm under pressure
• Proficient in Microsoft Office and CRM software
• Ability to multitask and prioritize tasks effectively
• Sales experience is a plus
• Bilingual in Spanish is a plus

Working Conditions:

• Fast-paced and dynamic work environment
• Flexible work schedule, including evenings and weekends
• Office setting with occasional remote work options
• Competitive salary and benefits package
• Opportunities for growth and advancement within the company

We look forward to reviewing your application.