Key Responsibilities:

Lead and manage a team of technical professionals, including hiring, training, and performance management.
Develop and implement technical service strategies to meet the needs of our clients and drive business growth.
Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless delivery of services.
Conduct regular performance reviews and provide ongoing coaching and mentorship to team members.
Monitor and analyze key performance indicators (KPIs) to measure the success of technical services and identify areas for improvement.
Establish and maintain strong relationships with clients, understanding their needs and addressing any concerns.
Develop and maintain standard operating procedures (SOPs) to ensure consistent and efficient delivery of services.
Stay up-to-date with industry trends, advancements, and best practices to continuously improve our technical services.
Prepare and present reports to senior management on the performance of technical services and make recommendations for improvement.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in a technical services management role.
Proven track record of successfully managing and leading a team of technical professionals.
Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal teams.
In-depth knowledge of Communication skill.
Experience developing and implementing technical service strategies.
Strong analytical and problem-solving skills.
Ability to thrive in a fast-paced and dynamic environment.

If you are a highly motivated leader with a passion for delivering exceptional technical services, we encourage you to apply for this exciting opportunity.

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