Utility Billing Specialist

At EnergyLink Utilities, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries and benefits, as well as opportunities for growth and development. Our team is made up of dedicated and passionate individuals who are committed to providing exceptional service to our customers. Join us and be a part of a dynamic and growing company in the utilities industry. If you are a detail-oriented individual with a strong understanding of utility billing processes and excellent customer service skills, we encourage you to apply for the role of Utility Billing Specialist at EnergyLink Utilities.

Position Title: Utility Billing Specialist

Company: EnergyLink Utilities

Location: Pago Pago, American Samoa

Employment Type: Full-time

Industry: Utilities

Experience Level: Mid-Senior level

Job Description: EnergyLink Utilities is seeking a highly organized and detail-oriented Utility Billing Specialist to join our growing team. As a Utility Billing Specialist, you will play a crucial role in accurately and efficiently processing and managing utility billing for our customers. You will work closely with various departments within the company, as well as external vendors and customers, to ensure timely and accurate billing and payments.

Key Responsibilities:

• Process monthly utility bills for residential and commercial customers
• Review and verify meter readings and usage data to ensure accuracy of billing
• Investigate and resolve any billing discrepancies or customer inquiries
• Maintain accurate and up-to-date customer records in the billing system
• Prepare and send out delinquent notices and monitor payment arrangements
• Assist with meter installation and replacement projects as needed
• Collaborate with the customer service team to address any billing-related concerns or complaints
• Prepare and analyze monthly billing reports for management
• Stay up-to-date with industry regulations and changes in utility rates
• Participate in training and development opportunities to enhance knowledge and skills

Qualifications:

• High school diploma or equivalent, with a minimum of 3 years of experience in utility billing or related field
• Strong understanding of utility billing processes and procedures
• Excellent attention to detail and ability to maintain accuracy while working with large amounts of data
• Proficient in Microsoft Excel and experience with billing software
• Exceptional communication and customer service skills
• Ability to work independently and meet strict deadlines
• Experience with project management and problem-solving
• Knowledge of accounting principles and practices
• Bachelor's degree in Accounting, Finance, or related field preferred

Working at EnergyLink Utilities: We look forward to reviewing your application.