Customer Service Representative

We offer a competitive salary, benefits package, and a dynamic work environment with opportunities for growth and development. If you are a self-motivated individual with a passion for providing exceptional customer service, we would love to hear from you!SportZone Sporting is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Join our team and become a part of our mission to deliver the best possible customer experience.

Position Title: Customer Service Representative

Company: SportZone Sporting

Location: Puntarenas, Costa Rica

Employment Type: Contract

Salary: Market rate

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers and will play a crucial role in ensuring overall customer satisfaction.

Responsibilities:

• Respond to customer inquiries and provide information about products and services
• Resolve customer complaints and issues in a timely and professional manner
• Maintain a high level of knowledge about our products and services to effectively assist customers
• Process orders, returns, and exchanges in accordance with company policies and procedures
• Collaborate with other departments to ensure customer needs are met
• Maintain accurate and up-to-date customer records
• Utilize CRM system to track and manage customer interactions
• Identify and escalate issues to appropriate departments when necessary
• Participate in training and development programs to enhance knowledge and skills

Requirements:

• High school diploma or equivalent; college degree preferred
• Minimum of 1-2 years of customer service experience
• Excellent communication and problem-solving skills
• Strong attention to detail and ability to multitask
• Proficient computer skills, including Microsoft Office and CRM systems
• Ability to remain calm and professional in high-pressure situations
• Strong time management skills and ability to work in a fast-paced environment
• Ability to work independently and in a team setting
• Flexibility to work evenings, weekends, and holidays as needed

Apply now and take the first step towards a rewarding career as a Customer Service Representative.