Case Manager

At Family Help, we are committed to making a positive impact in the lives of our clients. If you are passionate about helping others and have the qualifications and skills for this role, we encourage you to apply. Family Help is an equal opportunity employer and values diversity at our company.

Position: Case Manager

Company: Family Help

Location: Sousse, Tunisia

Employment Type: Contract

Industry: Individual & Family Services

Job Description: Family Help is seeking a highly motivated and compassionate Case Manager to join our team. As a Case Manager, you will be responsible for providing comprehensive case management services to clients, helping them navigate through various challenges and achieve their goals. You will work closely with clients, their families, and other service providers to ensure the best possible outcomes for our clients.

Key Responsibilities:

• Conduct initial assessments to determine clients' needs and develop individualized care plans
• Advocate for clients' rights and needs, and ensure they have access to necessary resources and services
• Communicate with clients and their families to provide emotional support and guidance
• Collaborate with other service providers, such as medical professionals and social workers, to coordinate care and services for clients
• Monitor clients' progress and document any changes in their condition or needs
• Provide crisis intervention and assist clients in developing coping strategies
• Educate clients on available resources and assist them in accessing them
• Attend meetings and trainings to stay updated on best practices and policies in the field of case management
• Maintain accurate and up-to-date case notes and records
• Ensure compliance with all applicable laws, regulations, and ethical standards

Qualifications:

• Bachelor's or Master's degree in Social Work, Psychology, or a related field
• Minimum of 2 years of experience in case management or a similar role
• Strong knowledge of social services, resources, and support systems
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work independently and as part of a team
• Compassionate and non-judgmental attitude towards clients' needs and challenges
• Knowledge of mental health and substance abuse issues is a plus
• Bilingual fluency is a plus

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.