Customer Service and Sales Representative

If you are a customer-focused individual with a passion for sales and a drive to succeed, we want to hear from you! Apply today to join our dynamic team as a Customer Service and Sales Representative.

Position Title: Customer Service and Sales Representative

Company: Travel Tales Tourism

Location: Ayutthaya, Thailand

Employment Type: Full-time

Salary: Based on experience

About the Role: We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service and Sales Representative. As a key member of our organization, you will have the opportunity to use your exceptional customer service skills and sales expertise to provide an exceptional experience to our clients.

Key Responsibilities:

• Act as the first point of contact for all customer inquiries via phone, email, and chat
• Respond promptly and professionally to all customer inquiries and resolve any issues in a timely manner
• Provide customers with product and service information, including pricing, availability, and delivery options
• Upsell and cross-sell products and services to customers to increase sales and enhance the customer experience
• Maintain accurate and detailed records of all customer interactions and transactions
• Collaborate with various departments to ensure customer satisfaction and resolve any customer complaints
• Generate leads and identify potential sales opportunities through customer interactions
• Achieve and exceed sales targets while maintaining high levels of customer satisfaction
• Keep up-to-date with product knowledge, company policies, and industry trends to provide accurate information to customers
• Participate in training and development programs to enhance customer service skills and sales techniques

Requirements:

• High school diploma or equivalent; post-secondary education in business or related field is an asset
• Proven experience in customer service and sales roles, with a track record of meeting and exceeding sales targets
• Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers from diverse backgrounds
• Strong problem-solving and decision-making skills, with the ability to handle challenging situations with patience and professionalism
• Proficient in Microsoft Office and experience with CRM software is an asset
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong attention to detail and accuracy
• A positive attitude, with a passion for providing exceptional customer service
• Availability to work flexible hours, including evenings and weekends if required

Why Join Our Team?

• Competitive salary and benefits package
• Opportunities for growth and advancement within the company
• A positive and inclusive work environment where your contributions are valued
• Ongoing training and development to enhance your skills and knowledge
• The opportunity to work with a diverse group of individuals and build lasting relationships with our customers