Service Advisor

We offer a competitive salary and benefits package, including health insurance, retirement plans, paid time off, and employee discounts. We also provide ongoing training and development opportunities to help you grow in your career. If you are a customer-focused, organized, and highly motivated individual with a passion for the automotive industry, we would love to hear from you.

Job Title: Service Advisor

Overview: We are currently seeking a highly motivated and experienced Service Advisor to join our team. The Service Advisor will play a pivotal role in ensuring the smooth and efficient operation of our service department. As the first point of contact for our customers, the Service Advisor will be responsible for providing excellent customer service and managing all aspects of the service process, from initial intake to final delivery.

Key Responsibilities:

• Greet customers in a friendly and professional manner, establishing a positive rapport and building trust.
• Listen to customers' concerns and accurately record their vehicle's symptoms, translating them into clear and detailed service requests.
• Communicate effectively with customers about the status of their vehicle, providing regular updates and informing them of any delays or issues.
• Schedule service appointments and manage the service department's daily workflow to ensure timely completion of all repairs and services.
• Coordinate with technicians to ensure all necessary parts and resources are available for scheduled services.
• Accurately document all service and repair activities, including parts and labor, in the dealership's computer system.
• Provide accurate estimates to customers and obtain approval for all additional repairs or services.
• Maintain a thorough knowledge of current promotions, products, and services to effectively upsell and cross-sell to customers.
• Resolve any customer complaints or concerns in a timely and professional manner, escalating issues to management when necessary.
• Manage and maintain customer records and ensure all information is accurately entered and up to date.
• Assist in maintaining a clean and organized service department, including the customer waiting area and service bays.

Qualifications:

• High school diploma or equivalent required, some college coursework preferred.
• Minimum of 2 years of experience in a service advisor role, preferably in the automotive industry.
• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Proficient in computer systems and software, with the ability to quickly learn new programs.
• Knowledge of basic automotive repair and maintenance preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to continuously learn and adapt to changing technologies and processes.
• Valid driver's license and clean driving record.

Working Conditions: The Service Advisor will primarily work in an indoor office setting within the service department of our dealership. This may involve standing or sitting for extended periods, as well as occasional visits to the service bays. The position may also require occasional weekend or evening hours to accommodate customer needs.

Benefits:

• Family leave (Maternity, Paternity)

Apply now to join our team as a Service Advisor and take the next step in your career!.