Key Responsibilities:

Greet guests and provide a warm and friendly welcome, ensuring that all needs and requests are met in a timely and efficient manner.
Handle all guest inquiries and complaints with professionalism and provide appropriate solutions to ensure guest satisfaction.
Maintain a clean, organized, and visually appealing lobby and reception area at all times.
Assist with check-in and check-out procedures, including processing payments and verifying guest information.
Coordinate with housekeeping and maintenance departments to ensure that all guest rooms and public areas are maintained to the highest standards.
Monitor and maintain inventory levels of guest amenities, supplies, and equipment and place orders as needed.
Collaborate with the sales and marketing team to promote and upsell hotel services to guests.
Train and supervise junior staff members to ensure that they adhere to company policies and provide exceptional service to guests.
Stay updated on hotel policies, rates, and promotions to effectively communicate with guests.
Handle cash, credit, and debit transactions accurately and in accordance with company guidelines.
Maintain a safe and secure environment for guests and employees by adhering to all safety and security procedures.

Qualifications:

High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred.
Minimum of 2 years of experience in a similar role, preferably in a hotel or resort setting.
Strong customer service and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficient in computer systems and software, including MS Office and hotel management systems.
Ability to work flexible hours, including weekends and holidays, as needed.

If you are a dedicated and passionate hospitality professional, we invite you to apply for the position of Hospitality Specialist and join our team of professionals.

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