E-commerce Coordinator

If you are a self-starter with a passion for e-commerce and a desire to make a significant impact on a growing company, then we want to hear from you! Apply now and become a part of our dynamic team at Shop Online E-commerce as our E-commerce Coordinator.

Position: E-commerce Coordinator

Location: Rawalpindi, Pakistan

Job Type: Full-time

Salary: Market rate

Shop Online E-commerce is on the lookout for a highly motivated and detail-oriented E-commerce Coordinator to join our dynamic team. As an E-commerce Coordinator, you will play a crucial role in managing our online sales channels and ensuring the smooth and efficient operation of our e-commerce platform.

Key Responsibilities:

• Manage and maintain the company's e-commerce platforms, including but not limited to our website, social media channels, and online marketplaces
• Collaborate with cross-functional teams to develop, plan, and execute online sales strategies to increase revenue and drive customer engagement
• Monitor and analyze website traffic and sales data to identify trends and opportunities for improvement
• Coordinate with the marketing team to create and implement engaging content and promotions to drive sales and increase brand awareness
• Oversee the fulfillment process, including order processing, inventory management, and shipping, to ensure timely and accurate delivery of orders
• Handle customer inquiries and resolve any issues related to e-commerce sales in a timely and professional manner
• Stay up-to-date with industry trends and best practices in e-commerce, and make recommendations for improvements and innovations to enhance the customer experience
• Collaborate with external partners, such as shipping providers and web developers, to ensure the smooth operation of the e-commerce platform
• Generate regular reports on e-commerce performance and present findings to the management team
• Manage product listings, pricing, and inventory levels across all e-commerce channels
• Monitor and respond to customer reviews, feedback, and complaints, and take necessary actions to maintain a positive online reputation

Qualifications and Skills:

• Bachelor's degree in Marketing, Business Administration, or a related field
• Minimum of 2 years of experience in e-commerce, preferably in a coordinator or similar role
• Proven track record of driving sales and revenue through e-commerce channels
• Experience with e-commerce platforms, such as Shopify, Magento, or WooCommerce
• Knowledge of digital marketing strategies, including SEO, SEM, and social media marketing
• Strong analytical skills and ability to interpret data to make informed decisions
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• High attention to detail and strong organizational skills
• Proficient in Microsoft Office and Google Analytics
• Knowledge of HTML, CSS, and web design is a plus