Key Responsibilities:

Serve as the primary point of contact for all IT related issues, providing prompt and efficient support to employees and clients
Diagnose and resolve hardware, software, and network issues in a timely manner
Install, configure, and maintain computer systems and software applications
Troubleshoot and resolve technical problems related to printers, scanners, and other peripheral devices
Set up and maintain user accounts and permissions on various systems and applications
Conduct regular system maintenance and updates to ensure optimal performance
Monitor system performance and identify and troubleshoot any potential issues
Collaborate with other members of the IT team to develop and implement new systems and processes
Create and maintain technical documentation and user guides for various systems and applications
Stay up-to-date with the latest technologies and trends in the IT industry and make recommendations for improvements and upgrades
Provide training and support to employees on new systems and applications as needed

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 2 years of experience in an IT support or help desk role
Strong knowledge of computer hardware, software, and network systems
Experience with Windows and Mac operating systems
Experience with Microsoft Office Suite and other commonly used business applications
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work independently and in a team environment
Strong time management and organizational skills
Ability to multitask and prioritize tasks in a fast-paced environment
Relevant IT certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus

If you are a proactive and customer-oriented individual with a passion for technology, we invite you to apply for the role of IT Support Specialist and join our team of professionals.

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