Patient Care Representative

This position operates in a fast-paced medical office setting. The Patient Care Representative will be required to stand, sit, or walk for extended periods, as well as occasionally lift and/or move up to 25 pounds. The work schedule may include evenings and weekends, as needed. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Job Title: Patient Care Representative

Position Summary: We are seeking a highly motivated and compassionate individual to join our team as a Patient Care Representative. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for providing exceptional patient care. As a Patient Care Representative, you will be responsible for assisting patients with their medical needs and ensuring they receive the best possible care.

Key Responsibilities:

• Greet and check-in patients upon arrival, ensuring all necessary paperwork and forms are completed accurately.
• Schedule appointments and maintain patient records in an organized and confidential manner.
• Answer phone calls and respond to inquiries regarding appointments, prescriptions, and general information.
• Verify insurance coverage and assist patients with any billing questions or concerns.
• Facilitate patient referrals to specialists and other healthcare providers as needed.
• Collaborate with healthcare staff to ensure patients receive timely and accurate treatment.
• Educate patients on their medical conditions, treatment plans, and follow-up care instructions.
• Maintain a clean and welcoming environment in the waiting and reception areas.
• Handle patient complaints and concerns in a professional and empathetic manner.
• Continuously update and maintain knowledge of medical terminology, procedures, and regulations.

Qualifications:

• High school diploma or equivalent required; some college coursework preferred.
• Previous experience in a medical office or customer service role is preferred.
• Excellent communication skills, both written and verbal.
• Strong organizational and time-management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in using computer systems and electronic medical records.
• Familiarity with medical terminology and procedures.
• Compassionate, patient-centered attitude with a strong desire to help others.
• Ability to maintain confidentiality and adhere to HIPAA regulations.

If you are a dedicated and driven individual with a passion for providing exceptional patient care, we encourage you to apply for our Patient Care Representative position.