Housekeeping Supervisor

If you are a results-driven individual with a passion for cleanliness and guest satisfaction, we would love to hear from you.

Job Title: Housekeeping Supervisor

Position Overview: We are seeking a highly organized and detail-oriented Housekeeping Supervisor to join our team. In this role, you will be responsible for overseeing the daily operations of the housekeeping department, ensuring that our facilities are maintained at the highest level of cleanliness and providing exceptional customer service to our guests.

Key Responsibilities:

• Supervise and lead a team of housekeeping staff, including scheduling, training, and performance management.
• Ensure that all rooms, public spaces, and facilities are cleaned and maintained according to company standards and in a timely manner.
• Conduct regular inspections of guest rooms and common areas to ensure they meet cleanliness and safety standards.
• Monitor inventory levels and order supplies as needed to ensure an adequate stock of cleaning products, linens, and amenities.
• Respond to guest requests and complaints in a professional and timely manner, resolving issues to their satisfaction.
• Coordinate with other departments, such as maintenance and front desk, to ensure a seamless guest experience.
• Maintain accurate records and reports related to housekeeping operations, including room occupancy, maintenance requests, and supply usage.
• Train and educate staff on proper cleaning techniques, safety protocols, and company policies and procedures.
• Conduct regular performance evaluations and provide feedback and coaching to staff to promote growth and development.
• Adhere to all safety and security protocols, including OSHA regulations, to ensure a safe and healthy work environment.

Qualifications and Skills:

• High school diploma or equivalent; Bachelor's degree in hospitality management or related field preferred.
• Minimum of 2 years experience in a supervisory role in the housekeeping department of a hotel or resort.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a team.
• Excellent time management and organizational skills, with the ability to prioritize and delegate tasks effectively.
• Knowledge of cleaning products, techniques, and safety protocols.
• Customer service-oriented with a positive and professional attitude.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in Microsoft Office and housekeeping management software.
• Bilingual in English and Spanish a plus.

Join our team as a Housekeeping Supervisor and be a part of creating an exceptional experience for our guests.