Key Responsibilities:

Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere
Assist with check-in and check-out procedures, including processing payments and providing necessary information to guests
Respond to guest inquiries and concerns in a timely and professional manner
Act as a liaison between guests and other departments, ensuring all guest requests and needs are met
Coordinate room assignments and ensure all guest rooms are clean and ready for occupancy
Maintain accurate records of guest information and reservations
Assist with the planning and execution of special events and programs for guests
Monitor and respond to online reviews and feedback from guests
Ensure all guest complaints are handled promptly and efficiently, escalating issues as necessary
Train and supervise guest services team members, ensuring they are providing exceptional service at all times
Collaborate with other departments to ensure a seamless guest experience
Stay up-to-date with industry trends and best practices to continuously improve guest services

Requirements:

High school diploma or equivalent; Bachelor's degree in Hospitality or related field preferred
Minimum of 2 years of experience in a guest service or front desk role
Exceptional communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to multitask and work in a fast-paced environment
Proficiency in Microsoft Office and reservation systems
Availability to work weekends, holidays, and flexible shifts as needed
Bilingual in Spanish is an asset

Apply now and become our next Guest Services Coordinator!.

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