Utilities Customer Service Representative

You are able to understand and relate to the concerns and needs of our customers.

Detail-oriented: You have a keen eye for detail and ensure that all customer information and requests are accurately processed.

Team player: You work well with others and are willing to collaborate and assist with tasks outside of your specific role.

Self-motivated: You take initiative and have a strong work ethic to meet and exceed customer service goals.

Adaptable: You can easily adapt to changing situations and are comfortable working in a dynamic environment. We offer a competitive salary, benefits package, and a supportive work environment. Join our team and make a difference in the lives of our customers by providing exceptional service and support.

Job Title: Utilities Customer Service Representative

Position Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Utilities Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our utility customers and assisting them with their inquiries, concerns, and requests. You will serve as the first point of contact for our customers and will play a crucial role in maintaining a positive and professional relationship with them.

Key Responsibilities:

• Respond to customer inquiries and concerns via phone, email, and in-person in a timely and efficient manner.
• Provide accurate and detailed information to customers regarding utility services, billing, and payment options.
• Troubleshoot and resolve customer issues and complaints while maintaining a high level of professionalism and customer satisfaction.
• Process service requests, such as starting or stopping utility services, updating customer information, and scheduling appointments.
• Collaborate with other departments to ensure prompt and effective resolution of customer issues.
• Maintain accurate and organized customer records in our database system.
• Educate customers on conservation and energy efficiency programs and initiatives.
• Assist with billing inquiries and payment processing.
• Continuously seek opportunities to improve the customer experience and provide feedback to management.

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Prior customer service experience in a utility or similar industry is a plus.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Ability to work in a fast-paced, high-volume environment.
• Proficient in Microsoft Office and experience with customer database systems.
• Must be able to work flexible hours, including evenings and weekends if needed.

Personality Traits:

• Customer-focused: You are dedicated to providing exceptional service to our customers and have a positive attitude towards helping others.

Empathetic: Apply now to become a Utilities Customer Service Representative and be a part of our mission to provide reliable and efficient utility services to our community.