IT Support Specialist

We offer a competitive salary and benefits package, a collaborative and supportive work environment, and opportunities for career growth and development. If you are a highly skilled IT Support Specialist with a passion for technology and a drive for excellence, we would love to hear from you. Join our team and be a part of an exciting and innovative company.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Job Title: IT Support Specialist

Position Overview: We are seeking an experienced IT Support Specialist to join our dynamic team. As an IT Support Specialist, you will be responsible for providing technical support to our internal staff, troubleshooting and resolving technical issues, and maintaining our company's IT infrastructure.

Key Responsibilities:

• Provide technical support to our internal staff for hardware, software, and network related issues.
• Troubleshoot and resolve technical issues in a timely manner to minimize downtime.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Monitor and maintain our company's IT infrastructure, including servers, network devices, and security systems.
• Collaborate with other IT team members to identify and implement solutions to improve system performance and efficiency.
• Manage and maintain user accounts and permissions on various systems and applications.
• Conduct regular system backups and ensure data integrity and security.
• Document and maintain IT procedures and processes to ensure consistency and efficiency.
• Stay updated with the latest technology trends and make recommendations for improvements to our IT infrastructure.
• Train and provide technical guidance to new employees on the use of our IT systems and applications.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology or related field.
• Minimum of 3 years of experience in a similar IT support role.
• Strong knowledge of computer systems, networking, and IT security.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with Windows and Mac operating systems.
• Knowledge of Active Directory, Exchange, and Office 365.
• Familiarity with virtualization technologies such as VMware.
• Excellent problem-solving skills with the ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to work independently and within a team.

Management reserves the right to modify, add, or remove duties as necessary.