Guest Services Representative

Why StayComfort Inns Resorts & Hotels? At StayComfort Inns Resorts & Hotels, we value our employees and strive to create a positive and inclusive work environment. We offer competitive pay, comprehensive benefits, and opportunities for growth and advancement. Join our team and be a part of our commitment to providing exceptional service to our guests.

Position: Guest Services Representative

Location: Wales, United Kingdom

Overview: StayComfort Inns Resorts & Hotels is seeking a highly motivated and customer-oriented Guest Services Representative to join our dedicated team. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests and ensuring their stay is enjoyable and memorable. You will serve as the first point of contact for guests, handling all guest inquiries, requests, and concerns with a positive and professional attitude. This is a full-time position that requires flexibility in working hours, including weekends and holidays.

Key Responsibilities:

• Greet guests upon arrival, check them in and out of the hotel, and assist with any special requests or needs.
• Provide information about hotel services, amenities, and local attractions to guests.
• Handle all guest inquiries, requests, and complaints in a timely and efficient manner.
• Maintain accurate records of guest interactions and transactions.
• Coordinate with other hotel departments to fulfill guest requests and resolve any issues that may arise.
• Ensure the lobby and front desk area are clean, organized, and presentable at all times.
• Monitor hotel security and report any suspicious activities or incidents to the appropriate authorities.
• Assist with the coordination of guest transportation, such as airport shuttles and taxi services.
• Process payments and maintain accurate records of all transactions.
• Follow all hotel policies and procedures, including safety procedures and cash handling policies.
• Collaborate with colleagues to ensure a smooth and efficient operation of the front desk and guest services.

Qualifications:

• High school diploma or equivalent required; Bachelor's degree in Hospitality or related field preferred.
• Minimum of 2 years of experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations with patience, tact, and diplomacy.
• Strong problem-solving skills and the ability to think on your feet.
• Proficient in using hotel management software and Microsoft Office programs.
• Able to work a flexible schedule, including weekends and holidays.
• Must be able to stand for extended periods and lift up to 25 pounds.

If you are a team player with a passion for hospitality and a dedication to providing outstanding customer service, we want to hear from you! Apply now to join our team as a Guest Services Representative at StayComfort Inns Resorts & Hotels.