Service Coordinator

The Service Coordinator role may require working in an office setting, as well as occasional travel to customer locations. You may also be required to work outside of regular business hours to accommodate customer needs and service requests.

Position: Service Coordinator

Overview: We are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in ensuring the smooth and efficient operation of our service department. You will be responsible for managing service requests, coordinating with technicians, and ensuring timely and satisfactory resolution of customer issues. The ideal candidate for this role will have excellent communication skills, a strong customer service mindset, and the ability to work well under pressure.

Key Responsibilities:

• Receive and log service requests from customers, either via phone or email
• Schedule and dispatch service technicians to customer locations
• Monitor service technician schedules and ensure timely arrival and completion of service calls
• Communicate with customers to provide updates on service requests and resolve any issues or concerns
• Maintain accurate service records and documentation
• Coordinate with service technicians and suppliers to ensure timely delivery of necessary parts and equipment
• Monitor and maintain inventory levels of service parts and supplies
• Prepare and send service quotes and invoices to customers
• Follow up with customers to ensure satisfaction with services provided
• Handle customer complaints and resolve issues in a timely and satisfactory manner
• Collaborate with other departments to improve service processes and procedures

Qualifications:

• High school diploma or equivalent; post-secondary education in business administration or a related field is preferred
• Minimum of 2 years of experience in a customer service or administrative role, preferably in a service-related industry
• Strong organizational and time-management skills
• Excellent communication skills, both written and verbal
• Proficient in using Microsoft Office and other computer applications
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving skills and ability to work well under pressure
• Customer service mindset and commitment to providing exceptional service
• Ability to work independently as well as in a team environment

If you are a highly motivated individual with a passion for customer service and a strong attention to detail, we want to hear from you! Join our team as a Service Coordinator and be a part of our commitment to providing exceptional service to our customers.