Key Responsibilities:

Greet clients and their pets in a warm and professional manner, making them feel welcome and comfortable.
Answer phone calls and emails, schedule appointments, and respond to client inquiries in a timely and efficient manner.
Maintain patient records and update them accurately in our electronic database.
Process payments, issue invoices, and handle financial transactions with utmost accuracy.
Assist veterinarians and technicians with various administrative tasks such as filing, faxing, and photocopying.
Provide basic information to clients about our services, pricing, and policies.
Keep the reception area clean and organized, ensuring a pleasant and inviting atmosphere for our clients.
Monitor and stock inventory of office and medical supplies, promptly ordering replacements when needed.
Collaborate with other team members to ensure smooth operation of the clinic and exceptional service delivery.
Adhere to all company policies and procedures, maintaining high ethical standards at all times.

Requirements:

High school diploma or equivalent; additional certification in veterinary assistance or medical receptionist training is a plus.
Proven work experience as a receptionist or in a customer service role.
Excellent communication skills, both written and verbal, with a professional and friendly phone manner.
Strong organizational and multitasking abilities, with a keen eye for detail.
Proficient in computer skills, including Microsoft Office and experience with electronic medical records.
A passion for animals and their well-being, with a basic understanding of animal care and veterinary terminology.
Ability to work in a fast-paced environment, handle stressful situations with calmness and composure.
Flexibility to work occasional weekends and extended hours when needed.

Join our team and become a part of a rewarding and fulfilling career in the veterinary field.

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