Key Responsibilities:

Provide technical support for all internal systems, including servers, networks, and workstations
Monitor system performance and troubleshoot any issues that arise
Respond to and resolve technical support tickets in a timely and efficient manner
Collaborate with cross-functional teams to ensure seamless integration and functionality of systems
Maintain and update system documentation, including user guides and troubleshooting procedures
Perform regular maintenance and updates on systems to ensure optimal performance and security
Identify areas for improvement and make recommendations for system enhancements
Provide training and support to end users on how to utilize systems effectively
Stay up-to-date with industry trends and advancements in technology to ensure the company's systems are up-to-date and competitive
Participate in on-call rotation to provide after-hours support as needed

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 3 years of experience in a systems support role
Strong knowledge of operating systems, such as Windows and Linux
Experience with virtualization technologies, such as VMWare and Hyper-V
Proficient in networking concepts, including TCP/IP, DNS, and DHCP
Familiarity with cloud computing platforms, such as AWS or Azure
Excellent troubleshooting and problem-solving skills
Ability to work in a fast-paced and constantly evolving environment
Strong communication and interpersonal skills
Proven ability to work both independently and in a team environment
Certifications in relevant technologies are a plus

If you are a driven and innovative Systems Support Engineer, we encourage you to apply and join our team!

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