Key Responsibilities:

Serve as the primary point of contact for a portfolio of key clients, building and maintaining strong relationships with key stakeholders.
Understand the needs and goals of each client and develop customized solutions to meet their unique requirements.
Collaborate with cross-functional teams including sales, product, and engineering to ensure successful implementation of our products and services.
Lead the technical onboarding process for new clients, ensuring a smooth transition and integration of our products and services.
Provide ongoing technical support and guidance to clients, troubleshooting any issues that may arise and working to resolve them in a timely and efficient manner.
Conduct regular check-ins with clients to ensure their satisfaction with our products and services and identify opportunities for upselling and cross-selling.
Collaborate with the sales team to identify new business opportunities and participate in the sales process as needed.
Stay up-to-date with industry trends and developments, providing strategic guidance to clients on how to leverage our products and services for their business growth.
Create and maintain detailed account plans and reports, tracking key metrics and providing regular updates to clients and internal stakeholders.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in a technical account management role, preferably in the software or technology industry.
Proven track record of successfully managing and growing client accounts.
Strong technical background and understanding of software development and implementation processes.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients at all levels.
Strong problem-solving and troubleshooting skills.
Ability to work independently and manage multiple projects simultaneously.
Proven ability to think strategically and provide valuable insights and recommendations to clients.
Experience with Salesforce or other CRM systems is a plus.
Willingness to travel as needed.

At Lobox, we value diversity and are committed to creating an inclusive workplace where everyone feels welcomed, valued, and respected. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development. Join our team and be a part of our exciting journey towards innovation and success.

Apply now and join our team as a Lead Technical Account Manager!

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