Lead IT Support Specialist

Lobox offers a competitive salary, comprehensive benefits package, and a dynamic work environment with opportunities for growth and advancement

Position: Lead IT Support Specialist

Location: New York, New York, United States

Job Type: Contract

Salary: $92 Per hour

Lobox is seeking a highly skilled and motivated Lead IT Support Specialist to join our dynamic IT team. As the Lead IT Support Specialist, you will be responsible for providing technical support and leadership to the IT support team. You will play a critical role in ensuring the smooth operation of our company's technology infrastructure and providing exceptional customer service to our employees.

Key Responsibilities:

• Manage and lead a team of IT support specialists, providing guidance, training, and support to ensure the team's success
• Handle escalated technical issues and provide timely resolution to maintain high levels of employee satisfaction
• Develop and implement IT support processes and procedures to improve efficiency and effectiveness of support services
• Monitor and maintain the company's technology infrastructure, including servers, network, and software systems
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals
• Maintain inventory of all IT equipment and ensure timely replacement or upgrade as needed
• Collaborate with other departments to identify and implement new technology solutions to improve business operations
• Stay updated with the latest technology trends and make recommendations for improvements to the existing IT infrastructure
• Manage vendor relationships and negotiate contracts for IT equipment and services
• Develop and maintain technical documentation, including user guides, training materials, and standard operating procedures

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in a similar role, with at least 2 years of experience in a leadership or supervisory position
• Strong technical knowledge of hardware, software, and networking systems
• Proven experience in managing and leading a team, with excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills and ability to troubleshoot complex technical issues
• Experience with project management and ability to prioritize tasks and meet deadlines
• Knowledge of IT security best practices and experience in implementing security measures
• Certification in relevant technologies (e.g. Microsoft, Cisco) is a plus

If you are a highly motivated and skilled IT professional with a passion for providing exceptional customer service, we'd love to hear from you. Apply now and join our team!