IT Support Analyst

If you are a highly motivated and customer-focused individual with a passion for technology, we would love to hear from you

Job Title: IT Support Analyst

Location: New York, New York, United States

Salary: $65 Per hour

Job Description: We are currently seeking an experienced IT Support Analyst to join our dynamic and rapidly growing team. As an IT Support Analyst, you will be responsible for providing technical support and assistance to our employees and clients. You will play a crucial role in ensuring the smooth operation of our company's IT infrastructure and systems.

Key Responsibilities:

• Respond to technical support requests from employees and clients in a timely and efficient manner.
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Diagnose and resolve network connectivity issues, both wired and wireless.
• Install, configure, and maintain software applications and operating systems.
• Create and maintain user accounts and security permissions.
• Monitor and maintain the company's servers and network infrastructure.
• Provide support for video conferencing equipment and other collaboration tools.
• Collaborate with the IT team to identify and implement process improvements and system enhancements.
• Document all support activities and maintain accurate records of hardware and software inventory.
• Stay up-to-date with the latest technology trends and advancements.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in an IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Active Directory, Office 365, and other cloud-based applications.
• Knowledge of network protocols, including TCP/IP, DNS, and DHCP.
• Familiarity with virtualization technologies such as VMware and Hyper-V.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and in a team environment.
• IT certifications, such as A+, Network+, and Microsoft Certified Solutions Associate, are a plus.

This is an exciting opportunity to join a fast-paced and innovative company that values its employees and fosters a culture of continuous learning and growth. Apply now and take the next step in your IT career!